The Housekeeping Inspector will reflect our values by providing exceptional levels of guest service through the guests stay. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will inspire the team to work alongside their fellow Team Members to bring special moments to life for our guests and each other. You will direct the housekeeping and laundry operation, show guests that they are important and make them feel at
ease by taking time to acknowledge them in a friendly way. Take ownership and play your part to get things done by making things easier for guests; doing as much in advance and multi-task when you need to. Interact with our guests and ensure they have a great experience when they stay at the property. You will be responsible for executing your position’s responsibilities while creating memorable experiences and driving company success through performing the following tasks to the highest standards:
ESSENTIAL DUTIES & RESPONSIBILITIES
Maintain proper inventory levels managing cost per room for supplies and labor.
Control labor costs and ensure staff is following schedules as budgeted.
Assist with overseeing expenses.
Manage day-to-day staffing requirements, plan and assign work, establish performance and development
goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and
improve team member performance.
Educate and train all team members in compliance with federal, state and local laws and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties.
May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
As needed, assumes all aspects of the house person, room and laundry attendant job duties.
Manage the quality of housekeeping and laundry services. Perform inspections of all guest rooms and public
areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good
repair to meet guest satisfaction.
Carry out the special needs and requests of guests, VIPs, repeat visitors and club members.
Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
Meets or exceeds hotel guest satisfaction measures.
Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and
maintaining “green” initiatives (example: container recycling and cleaning agents).
May be responsible for the security of lost and found items throughout the hotel.
Ensure compliance of brand standards.
A professional appearance and nametag are required at all times.
Perform other duties as assigned. May also serve as Manager on Duty.
SKILLS & QUALIFICATIONS
Two years of housekeeping/laundry experience, preferably in a hotel of similar size, including supervisory
experience. Some college preferred. Excellent customer service skills. Pleasant and helpful personality.
Maintains professional appearance and demeanor at all times. Must speak fluent English. Depending on
business demands this individual may be asked to work additional hours, flexible schedule, and/or perform
additional job responsibilities. Will be required to lift, carry, walk, sit, push, and pull throughout the shift.
Knowledge of Microsoft Office, Word and Excel.
The statements in this job description are intended to describe the essential nature and level of work
being performed. They are not intended to be ALL responsibilities or qualifications of the job.